CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN POLICY

GENERAL:

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

Buyers are subject to the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.

Shipping costs for product delivery shall be paid by the buyers.

Each product purchased shall be delivered to the person and/or organization at the address indicated by the Buyer, within the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the agreement.

The purchased product must be delivered completely, in accordance with the specifications stated in the order, and with warranty certificates, user manuals, and similar documents if applicable.

If the sale of the purchased product becomes impossible, the Seller must notify the Buyer in writing within 3 days from learning of this situation. The total amount must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

If the Buyer does not pay the purchased product price or cancels it in bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

If it is determined that the Buyer's credit card used for payment was used unlawfully by unauthorized persons after the product has been delivered, and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer is obligated to return the product subject to the agreement to the SELLER within 3 days, with shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

If force majeure events occur that the Seller could not foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if the payment was made in cash, the amount is paid to them in cash within 14 days of cancellation. If the Buyer made the payment by credit card and cancels, the product price is refunded to the bank within 14 days of the cancellation; however, it may take 2-3 weeks for the bank to transfer it to the Buyer's account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

The Buyer shall inspect the goods/services subject to the agreement before receiving them and shall not accept damaged or defective goods/services that are dented, broken, have torn packaging, etc. from the cargo company. Received goods/services shall be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not have been used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:

The BUYER may exercise the right to reject the goods and withdraw from the agreement without assuming any legal or criminal responsibility and without showing any reason, within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the indicated address, provided that they notify the SELLER through the contact information below.

SELLER'S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:

COMPANY NAME: Mertcan Metal Alüminyum San. ve Tic. Ltd. Şti.
ADDRESS: Acısu, Vatan Cd. No:8 41080 Kartepe/Kocaeli
E-MAIL: sales@mertcanmetal.com.tr
PHONE: 0553 267 91 61

WITHDRAWAL PERIOD:

If the Buyer has purchased a service, this 14-day period starts from the date the agreement is signed. The right of withdrawal cannot be exercised in service agreements where the performance of the service has commenced with the consumer's consent before the withdrawal period expires.

Costs arising from the exercise of the right of withdrawal belong to the SELLER.

To exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail with return receipt or by e-mail within the 14 (fourteen) day period, and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions set forth in this agreement.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to a third party or the BUYER (if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution. Order returns for invoices issued to corporate entities cannot be completed unless a RETURN INVOICE is issued.)

The return form, the box and packaging of the products to be returned, and any standard accessories must be delivered completely and undamaged.

RETURN CONDITIONS:

The SELLER is obligated to return the total amount and the documents that put the BUYER under obligation within 10 days at the latest from the receipt of the withdrawal notification, and to take back the goods within 20 days.

If the value of the goods decreases due to a reason attributable to the BUYER or if return becomes impossible, the BUYER is obligated to compensate the SELLER's damages in proportion to their fault. However, the BUYER is not responsible for changes and deterioration caused by the proper use of the goods or product within the withdrawal period.

If the campaign limit amount set by the SELLER falls below the threshold due to the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Products prepared according to the BUYER's request or clearly their personal needs (especially aluminum and metal products cut, processed, or specially manufactured according to specific measurements upon the buyer's request), products not suitable for return, products with a risk of rapid deterioration or whose expiration date may pass, and products that are not suitable for return for health and hygiene reasons if the packaging is opened, cannot be returned in accordance with the Regulation. Furthermore, services performed instantly in electronic media or intangible goods delivered instantly to the consumer, data recording and data storage devices, and computer consumables whose packaging has been opened by the BUYER cannot be returned as required by law. The exercise of the right of withdrawal for services whose performance has commenced with the consumer's consent before the withdrawal period expires is also not possible in accordance with the Regulation.

DEFAULT AND ITS LEGAL CONSEQUENCES

The BUYER acknowledges, declares, and commits that in the event of default on payment transactions made by credit card, they will pay interest within the framework of the credit card agreement between them and the cardholder bank, and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; may demand the expenses incurred and attorney fees from the BUYER; and in any case, if the BUYER defaults on their debt, the BUYER agrees to pay the damages and losses suffered by the SELLER due to the late performance of the debt.

PAYMENT AND DELIVERY

You can make your payments by bank transfer or EFT (Electronic Fund Transfer) to any of our bank accounts specified on our website.

You can benefit from online single payment or online installment options with your credit cards through our website. In your online payments, the amount will be charged to your credit card at the end of your order.